neg88 Privacy Policy

neg88 (referred to as "we", "our", or "the platform") operates a trusted online gaming and sports betting service for users in Bangladesh. This privacy policy applies to all neg88 services, the website (neg88.cam), and mobile applications.

By registering with neg88 or using our services, you are considered to have fully accepted the terms of this privacy policy. We ask all users to read this policy carefully before using our platform.

We believe that transparency and trust are the foundation of a healthy user-platform relationship. Protecting your privacy is our responsibility, and we take that responsibility very seriously.

neg88 collects your information in various ways. The categories of information collected are detailed below:

2.1 Registration and Account Information

When you open an account with neg88, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport number (for identity verification)
• Residential address
• Username and password (stored in encrypted form)

2.2 Financial Information

When completing transactions, we collect:

• bKash, Nagad, Rocket, or Upay account numbers
• Bank account details (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Usage Information

When you use our platform, we automatically collect:

• IP address and device identifier
• Browser type and operating system
• Game play history and session information
• Time spent on the site and pages visited
• Cookie and log file data

neg88 uses collected information for specific and legitimate purposes. The main purposes of our data use are listed below:

3.1 Service Delivery and Operations

• Creating and managing accounts
• Processing and verifying financial transactions
• Providing gaming services without interruption
• Processing deposit and withdrawal requests

3.2 Security and Compliance

• Identity verification (KYC) and age confirmation
• Preventing fraud, money laundering, and unauthorized activity
• Adhering to responsible gaming guidelines
• Meeting legal obligations

3.3 Improvement and Personalization

• Improving service quality and developing new features
• Personalizing the experience according to user preferences
• Providing relevant bonuses and promotions
• Improving customer service standards

3.4 Communications

• Sending important account-related notifications
• Sending transaction confirmation messages
• Responding to customer service requests
• Sending promotional messages with your consent

neg88 does not sell your personal information to any third party. However, in certain circumstances, information may be shared on a limited basis:

4.1 Service Provider Partners

We use trusted third-party services to operate our platform, such as payment processors and game software providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft). These partners receive only the minimum information necessary to provide their own services and are contractually bound to uphold our privacy standards.

4.2 Legal Requirements

If information is required to be provided pursuant to a court order, legal obligation, or valid request from a government authority, neg88 may be required to disclose that information. In such circumstances, we will make every effort to notify you in advance where legally permitted.

4.3 Business Transfers

In the event of a full or partial transfer of neg88's business or assets, user information may form part of the transferred assets. In such circumstances, we will notify users appropriately.

The neg88 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help our site operate more effectively.

5.1 Types of Cookies

• Essential Cookies: Required for the basic functioning of the site, such as maintaining login sessions. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytical Cookies: Used to analyze site usage and improve service quality.
• Security Cookies: Help detect fraudulent activity.

5.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some neg88 services to not work properly.

neg88 has implemented industry-standard advanced technical and organizational measures to keep your personal and financial information safe:

• SSL Encryption: Our entire site is protected by SSL/TLS encryption, which encrypts all data transmitted between your browser and our servers.
• Password Hashing: Your password is never stored directly — it is kept only as a strong cryptographic hash.
• Two-Factor Authentication (2FA): An additional security layer for accessing your account.
• Server Security: Our servers are protected by firewalls, intrusion detection systems, and regular security audits.
• Access Controls: Only authorized staff can view user information for specific legitimate reasons.
• Regular Security Reviews: We conduct regular cybersecurity assessments and address any vulnerabilities promptly.

While we maintain the highest security measures, no digital system is 100% impenetrable. Should a security breach occur, we will notify affected users as quickly as possible and take the necessary steps.

As a user of the neg88 platform, you have the following rights over your own information:

7.1 Right to Access

You may request to know what information we hold about you. We will respond within 30 days of receiving the request.

7.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request a correction. Many details can be edited directly from your account profile.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, it may not be possible to delete information that is required to meet our legal, regulatory, or contractual obligations.

7.4 Right to Object to Processing

You may object to your information being used for marketing purposes. In that case, we will stop processing it immediately.

7.5 Right to Data Portability

You may request your information in a structured, commonly used format.

neg88 does not retain your information longer than necessary. The retention period depends on the type and purpose of the information:

• Account Information: Retained while the account is active and for a specified period after closure in accordance with regulatory guidelines.
• Transaction Records: Retained for the period required to comply with legal and anti-money laundering regulations.
• Communication Logs: Retained for a reasonable period for customer service improvement and dispute resolution.
• Technical Logs: Retained for a limited period for cybersecurity and performance monitoring.

After the designated retention period, information is securely deleted or anonymised so that it can no longer be linked to any individual.

neg88 is strictly for persons aged 21 and above. We do not collect information from minors and have no intention of doing so.

We verify age during the registration process, and if we confirm that a user is under 21, their account will be closed immediately and all collected information will be deleted.

If you believe that a minor is using or attempting to use neg88, please contact us at [email protected].

neg88 may update this privacy policy from time to time. Before any changes take effect, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of this page
• By sending a notification to your registered email for important changes
• By displaying a prominent notice when you log in to the platform

If you continue using neg88 after the updated policy is published, you will be considered to have accepted the terms of the new policy. We recommend that you review this policy regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact the neg88 privacy team:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali via the website

We take all privacy-related requests seriously and try to respond promptly.